Frequently asked questions

Menu names as they appear in the app are given in brackets.

How do I sign up?

Registration is by invitation only, without a phone number. Ask someone who already uses Comin to send you an invite link or show you their invite QR code. A link to a room works as an invite too. Open the link or scan the code, then pick a username and a password.

I do not have an invitation yet

Use “Request access” on the sign-in screen or send a request on our website. Enter your name, email and an optional comment. Egor reviews each request personally; sending one does not automatically create an account. Questions: hello@comin.chat.

I forgot my password

On the sign-in screen tap “Forgot password?” (Забыли пароль?) and enter your recovery email — we will send a link to set a new password, valid for 1 hour. This works only if you added a recovery email beforehand (Settings → Recovery email / Почта для восстановления). We do not know your password and cannot read it from the server.

I have a new phone

Sign in to your account on the new device and confirm it on the device you already use. Your chat history is then transferred from your other device in encrypted form; our server only passes it along and cannot read it.

If you no longer have the old device, start an access reset on the new one. It completes after 24 hours, and all other devices are signed out. With a recovery email the reset starts only with a code sent to that email.

How do I delete my account?

In the app: Settings → Delete account (Удалить аккаунт), confirmed with your password. Without the app and what gets deleted: comin.chat/delete-account.

Purchases: restore, cancel, refund

Comin Flame and the Early access pack are bought through the App Store or Google Play and are tied to your Comin account. If a purchase does not show up, open Settings → Comin Flame and tap “Restore Purchases” (Восстановить покупки).

To cancel a subscription: on iPhone — Settings → your name → Subscriptions; on Android — Google Play → Payments & subscriptions. Deleting the app or your account does not cancel it. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their rules. Details are in the Terms of Use.

Can you read my messages?

No. Messages, photos, voice notes, files and calls are end-to-end encrypted with the open MLS standard (RFC 9420); the keys stay on your devices. The server only delivers encrypted data. Exceptions — avatars, a copy of a message you choose to report, purchases — are described in the Privacy Policy.

How do I report or block someone?

Long-press a message and choose “Report” (Пожаловаться) or “Block” (Заблокировать). Reports are reviewed within 24 hours. You can also block from the chat menu or contacts.